We want every homeowner and property owner matched through our network to have a good experience, from the estimate through the completed work. If you have a concern about a network provider's work, communication, or pricing, we want to hear about it directly.
Contact us through our Contact page or by phone and describe the issue, including the provider you were matched with, your town, and the date of service. Please include any relevant details — photos of the completed work are especially helpful for quality concerns.
We aim to acknowledge complaints within one business day. Because network providers operate as independent contractors, resolving work-quality concerns typically involves us following up directly with the provider on your behalf; a serious or repeated complaint affects whether that provider continues receiving leads from us.
We take complaints seriously because the value of this network depends on the providers in it actually delivering insured, quality work. If a job didn't match what was quoted or promised, tell us and we'll follow up.
